Shipping and Delivery
SHIPPING AND DELIVERY
Due to COVID-19 we are experiencing shipping delays to certain countries. Shipping times may be longer than usual. We are working diligently to ensure all orders are received.
Our goal is to offer you the best shipping options, no matter where you live. Every day, Pup Clue delivers to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to our warehouse for dispatch within 24 hours after the order is placed. The warehouse and postal office process the orders, which takes an additional 2–4 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. For US residents, the orders are shipped by the US Postal Service. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time due to customs and other regulatory checks.
In rare cases, it can take up to 35 days for items to arrive. If you wait longer than 25 business days, please send us an email to firstname.lastname@example.org and we will do our best to take the necessary steps to take care of the issue.
We do not ship to the following countries:
- North Korea, Sudan, Syria, Cuba, Iran